Restaurants marketing style are changing rapidly over the time and you have to follow the best marketing strategy to get your customer in your restaurant door. You have to struggle for a long time to find the new customers for your restaurant business. Here I am going to provide some idea that really will help you to attract more customers to your restaurant.
Increase the friendliness of your staff
When a customer visits the restaurant try to give them positive messages about your restaurant, making real and friendly contact with the customer is one of the best ways to hold their attraction. Start talking with them by giving a smile and real greetings. Try to learn the names of that customer who show up regularly in your restaurant and always try to make them appreciated and acknowledged, it really makes your customer happy and inspires them to come to your restaurant again.
In addition, Customers visit those restaurants where they are treated very specially. If you want to make your customer happy you have to focus on customer service because a great customer support is very important to make the business success, try to train your customer before serving the service. Teach them properly, how to speak with the customers with polite and respectful. For a business, it is important to show courtesy because sometimes it is told that superior customer service is most important than the quality of food.
In other words, make sure your staffs are friendly and they smile at the time of serving food to the customer as well as teach your staffs how to set clear dishes in a proper way that will really make your customer happy. Remember one thing always in your mind, your customers are people who deserve respect.
Setting a flexible menu is important to satisfy your customer, you should add some food in the menu which is gluten free, dairy free, sugar-free and fate free because some people have food preferences, allergies or other types of dietary restriction. Having a flexible menu will make the customer happy and it will prove to the customers that you are able to meet their expectations.
Accurate wait timings
Accurate wait timings are crucial for a restaurant if you want to provide the best customer service for your customer as well as make them happy you have to ensure accurate wait timings at first. Customers don’t want to wait for a long time after placing their order, try to serve their dish as early as possible. For a superior restaurant service, you should place a high priority on customer time.
Dealing with payment quickly
Nowadays people are becoming busy and they do not want to waste their time. After finishing their meal they want to pay the bill and leave the place quickly. Make sure people do not have to waste time to pay, get change and a receipt after finishing their meal. You have to show yourself you are conscious about their time, it really makes them happy and they must give you a positive feedback.
Online restaurant reservations
If your restaurant is tiny and it has limited seating, it will be more beneficial for you to allow online reservation where people can book the tables before coming to the restaurant. As a result, after reaching the restaurant they do not have to wait for a table or a seat that really give them a better experience.
Free WiFi facility
Giving free WiFi facility really makes the customer happy. Nowadays people are more social, they love to share everything with their friends, family, and relatives or loved one. If you give them free WiFi facility at your restaurant that really comes to their assistance. In other words, it’s a modern era people do many tasks via online, if WiFi is available in your restaurant they will able to do any things at your restaurant at the time of dining. They don’t have to waste their time that really inspires them to come again.
Surprise them with something new
People are love to get surprised, once in a month or a week try to arrange a surprise dinner for your random customer or table to get free food or drinks. This thing inspires the customer to come back to the restaurant again. You have to apply every possible strategy to make the customer happy. Try to make a personal relationship with your customer that really help to grow the business as well as it makes your customer happy.
Many customers feel happy when they receive a special offer, sometime you should give some special offers to motive your customer to come to your restaurant. SMS and Email is the best way to let them know about the special offer like different types of competition, coupons. It is often thought that mobile offer plays a key role than printed offers because it’s a piece of cake for everyone to replay.
Pay attention to customer complaints and concerns
Try to place a high priority on customers any types of complaints and concerns, take actions as soon as possible, it will give the customer positive messages that you take care of your customers. ‘Customer is always right’ it’s a very popular proverb among the people who are doing restaurant business. If a single customer doesn’t feel satisfied with your restaurant service allow him to deliver his speech freely and listen carefully what he/she is saying and tell them this happens will not repeat again.
Customer feedback plays an important role in every business as well as receiving customer feedback is one of the best ways to develop your service offering. You can get feedback from your customer in a number of ways, try to connect with them on social media because at this time people love to spend their time on social media. It is one of the best places to keep in touch with your customer and get feedback from them to develop your service. In addition, you can send the SMS in your customer mobile phone to get feedback, in an SMS you can set some yes/no question that will really help you to get the positive and negative feedback from your customer about your restaurant service. Try to improve as much as possible your service for your customer.
customer satisfaction is important for every business, you should pay attention to make the customer happy. An outstanding service can return the customers to your restaurant and it will make your business profitable. To satisfy your customers you have to consider a bunch of matters. Try to follow every strategy to improve your customer dining experience.